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Shipping

*MARKET WEEKEND / SHIPPING: We'll be at a market this weekend and away from the studio - therefore our next shipping day is Friday, September 21*

 

We ship every Monday and every Friday.

(Note: if Friday is a public holiday we ship on Monday, if Monday is a public holiday we ship on Tuesday)

 

Shipping Times

Standard running times after shipping dates (please note that there can be delays due to unforeseen reasons):
- Europe (EU-members): 3-9 days
- Europe (Non-EU-members): 6-12 days
- Australia: 8-12 days (sometimes delays due to customs)
- all other countries: about 12-16 days except USA and Canada: 

USA:

Running time is about 10 to 14 days. Due to the restructuring of USPS  there are delays to certain addresses and areas.

Orders up to a value of  EUR 10 are sent as priority (International First Class) letters.

Order above the value of EUR 10 are sent as registered priority (International First Class) letters (up to a weight of 0.5kg) and parcels (1kg and more).

Canada: running time can be up to 6 weeks and more. Please note that currently Canada Post has a huge backlog on international deliveries and all shipments are delayed. All shipments to Canada are sent as registered air mail letters.

GENERAL:

Parcels can be tracked online and are insured up to a value of EUR 550. In case of loss we (PaperPhine) need to claim the insurance. All orders that have more than 1kg in weight are send out as parcels.

Registered letters can be tracked by your post office on request and are insured up to a value of EUR 50. In case of loss the customer (you) have to claim the insurance at your post office. 

Tracking and insurance are not available through International First Class Mail service. Your order will not be insured and it won't be possible to track its whereabouts. In case you have questions please contact up before ordering. 

All orders are shipped from Vienna, Austria (Europe).

 

Shipping Address

It's your responsibility to provide the correct shipping address.

We automatically send to the address PayPal sends us as the shipping address. If you would like to send something as a gift (or worldwide customers, to a US address), please add the address to your PayPal account profile when you check out and choose that as your shipping address. We will not ship to an address mentioned in the "notes to seller" or by email request after the order has been placed.

 

Shipments that are not picked up / can't be delivered due to wrong address / can't be delivered due to other reasons 

Shipments that are not picked or can't be delivered by your local courrier due to a wrong address are returned to us - the sender - eventually. We'll send you a refund once the shipment is back in our hands - please note that we do NOT refund shipping costs. 

Please keep in mind that international mail can be delayed - we will send you a refund for the articles you ordered if they arrive too late for a specific project yuou had in mind but again we do not refund shipping costs. 

Returns

Please contact us and we'll let you know how to best return an item to us. 

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